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Locked out? Call 778-262-110724/7 emergency · North Van · West Van · Lonsdale · Deep Cove20-min avg arrivalNo hidden feesLicensed & insured Locked out? Call 778-262-110724/7 emergency · North Van · West Van · Lonsdale · Deep Cove20-min avg arrivalNo hidden feesLicensed & insured

Privacy Policy

North Vancouver, BC
Your data,handled straight.

Fast Locksmith North Vancouver respects your privacy. This policy explains what information we collect when you contact us, book a job, or browse our site — and exactly how we use it.

Who we are

This website is operated by Fast Locksmith North Vancouver, a mobile locksmith service serving North Vancouver, West Vancouver, and the surrounding North Shore communities. Our domain is fastlocksmithnorthvancouver.ca. When this policy says "we," "us," or "our," it means the business behind that domain.

Questions about this policy can be directed to us by phone at 778-262-1107 or through our contact page.

What information we collect

We collect only what we need to book and carry out locksmith work. That generally means:

  • Contact details — name, phone number, and email address when you call us, fill in our booking form, or send a message through the contact page.
  • Service address — the property or vehicle location where work is requested, so a technician can be dispatched to you.
  • Job details — the type of service requested (lockout, rekey, car key replacement, etc.) and any notes you provide about the situation.
  • Payment information — when payment is taken in person, we do not store card numbers ourselves. Any card processing goes through a compliant payment terminal or processor.
  • Website usage data — standard server logs (pages viewed, browser type, approximate location from IP address, referring URL). This data is anonymised and aggregated; it is not tied to your identity.

We do not purchase third-party marketing lists or combine your information with data from unrelated sources.

How we use your information

The information you give us is used for the following purposes:

  • Dispatching a licensed technician to your location in North Vancouver or West Vancouver.
  • Confirming your booking and following up after the job to check everything was resolved.
  • Responding to questions or requests you send us through the contact form or by phone.
  • Issuing an invoice or receipt for services rendered.
  • Improving the website and our service quality, using anonymised usage data only.

We do not sell your personal information to any third party. We do not use your details for unrelated marketing without your explicit consent.

Disclosure to third parties

We share information only where necessary to run the business:

  • Payment processors — to authorise and record payments for services.
  • Dispatch and scheduling tools — software we use internally to manage job bookings. These providers are bound by confidentiality obligations.
  • Legal requirements — if required by Canadian law, a court order, or a legitimate law-enforcement request, we will disclose information as required.

We do not transfer personal information outside Canada except where a third-party tool we use operates servers in another jurisdiction (for example, a U.S.-hosted booking platform). In those cases, the provider is responsible for maintaining appropriate protections under their own privacy compliance obligations.

Cookies and tracking

This site uses session cookies to keep the website functioning correctly — for example, maintaining your state if you interact with the booking form across multiple pages. We do not use advertising cookies or cross-site tracking pixels.

If we add analytics tools in the future (for example, Google Analytics), we will update this policy to reflect that and, where required, obtain your consent. At present, any analytics we run are server-side and anonymised.

You can disable cookies in your browser settings. Doing so will not prevent you from viewing any content on this site.

Data retention

We keep job records (address, contact details, service performed) for as long as is reasonably necessary for business and accounting purposes, and to handle any follow-up questions about work completed. We do not keep records longer than we need them. If you would like your information deleted from our records, contact us and we will action the request within a reasonable timeframe, except where retention is required by law (for example, financial records).

Your rights (PIPEDA)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

  • Know what personal information we hold about you.
  • Request a correction if it is inaccurate.
  • Withdraw consent for non-essential uses at any time.
  • Request deletion of your personal information, subject to legal retention obligations.

To exercise any of these rights, contact us at 778-262-1107 or use the contact form. We will respond within 30 days.

Security

We take reasonable steps to protect the information we hold. Our website uses HTTPS. Internal job records are accessible only by authorised staff. No transmission over the internet is completely secure, however, and we cannot guarantee the absolute security of data sent to us electronically.

Links to other websites

Our site may contain links to external resources (for example, manufacturer pages for smart locks or door hardware). We are not responsible for the privacy practices of those external sites and encourage you to review their own policies before providing information.

Changes to this policy

We may update this policy from time to time as our services change or as privacy law evolves. The current version will always be available at fastlocksmithnorthvancouver.ca/privacy-policy/. Material changes will be noted at the top of the page with a revision date.

This policy was last reviewed in June 2026.

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